sales@mindsoft.co.za +27 83 809 2087

Support Pro
Make Your Customers Happy

Support Pro makes managing post-sales support easier with its quick to implement, easy to use & fit all needs features

If you are a business owner and spending your valuable time on managing services for your customers, then you need SupportPro – a web based customer support ticket management software.

A user friendly application which helps you seamlessly manage and monitor support tickets so that you can maintain your service levels and have happy customers.

Transform your support operations and resolve issues faster

Dashboard

Informative dashboard feature to view and get a quick insight into the status of tickets and actions.

Customer Portal

Provide access to your customer to log their queries / complaints. Empower your customers with information on their products as well as make them aware with FAQs

Manage Tickets

Create tickets, communicate with your customer using inbuilt messaging system, add attachments to tickets and monitor the progress on a ticket vis-à-vis the SLA set.

Knowledge Base

Create technical and publish articles and keep your customer informed about your products and services.

Create and publish FAQs to create awareness with your customers


Value Added Features

One Time Price

White label the product for your exclusive requirements

Solution Deployment

The product can be customized as per your requirements

Personalization / Branding

Configure your email server

Support & Maintenance

Create your customized email templates

Server Hosting

Set access based on roles and permissions

Customization

Maintain records of all asset and allot them to your employees

Product Setup

Cloud based hosting and access from anywhere

Host the application within your premise or external and have the convenience of securely accessing from any where

Buy or Rent

Buy the application along with its source code or rent it out from us on a per user per month fee.